Support
Frequently Asked Questions
How does Stoprover generate routes?
You type a natural language request — like "drive from Columbus to Cleveland, pass by something interesting to eat and a dog park." Stoprover's AI parses what you want, searches real places along your route corridor, validates they're open, and builds a navigable route around them. The whole process takes a few seconds.
How accurate are the suggested stops?
Stoprover checks real-time hours for every suggested stop before including it in your route. We filter out places that are closed at your estimated arrival time. That said, business hours change and sometimes data is out of date — we recommend checking ahead for longer detours. If a stop is wrong, tap "Report" on the stop card so we can fix it.
What's included in the free tier?
Free users get 3 route generations per month, up to 2 interest stops per route, full turn-by-turn navigation, and 1 saved route. No credit card is required to get started.
What does Premium add?
Premium unlocks unlimited route generations, up to 5 stops per route, unlimited saved routes, route sharing links, offline route saving, full preference memory, and an ad-free experience. It's $4.99/month or $29.99/year. You can cancel anytime.
How do I cancel my subscription?
You can cancel anytime through your device's subscription management — for iOS, go to Settings → [your name] → Subscriptions. For Android, go to Google Play → Subscriptions. You'll keep Premium access until the end of the current billing period.
Does Stoprover track my location in the background?
No. Stoprover only accesses your location while the app is actively open and in use. We do not collect background location data. You can revoke location permission in your device settings at any time — the app will still work, but you'll need to type your starting location manually.
How does the preference learning work?
Every time you accept, skip, or rate a suggested stop, Stoprover learns a little more about your taste. Over time it starts surfacing stops that match your patterns — if you always skip chains and accept local diners, it'll prioritize local diners. You don't fill out any forms. It learns from behavior. You can disable preference learning in the app's settings if you prefer not to have personalization.
Can I use Stoprover without creating an account?
Yes. You can generate and navigate routes without signing up. An anonymous session token is stored on your device so your preferences carry over across sessions. Create an account when you want to save routes or access them across multiple devices.
How do I delete my account and data?
Go to Settings → Account → Delete Account in the app. This permanently removes your account, saved routes, and preference data. We process deletions within 30 days. If you have trouble, email privacy@stoprover.com and we'll handle it manually.
The app suggested a place that was closed. What should I do?
Tap the stop card and select "Report this stop." This sends a flag to our team and also feeds into our data quality filters so that location is deprioritized in future routes. We take these reports seriously — accurate stop data is core to the product.
Is Stoprover available on both iOS and Android?
Yes. Stoprover is available on the Apple App Store and Google Play Store. Both versions are built from the same codebase and are updated simultaneously.
Still need help?
Email us at support@stoprover.com and we'll get back to you within 1–2 business days. Include your device type and app version (found in Settings → About) to help us respond faster.